When Your University Replies but Mosadaqa Doesn't Update: A Survival Guide
If your university replied and your status is still stuck, you have been waiting for about two weeks since the reply. While this feels like a long time, it is actually a common "bottleneck" in the system.
1. Understanding the "Queue"
When a university replies, the status does not update automatically. Your file moves from the "University" queue to the "Mosadaqa Auditor" queue.
Manual Review: A human officer at the Saudi Cultural Mission must manually open the university's email, check the attached documents, and verify that the university's stamp matches their records.
The Wait Time: This "Final Audit" stage typically takes 10 to 20 working days. Since you are currently at day 14, you are right in the middle of the standard processing window.
2. The "Hidden" Fees Trap
As mentioned in the community feedback, one of the most common reasons for a permanent "stuck" status is unpaid university-side fees.
Check the Inquiry: Sometimes, universities reply to the Mosadaqa email saying, "We will verify once the student pays the verification fee." Mosadaqa might count this as a "reply," but it isn't an "approval."
Verification vs. Transcript: Ensure you have paid for both if you submitted both. Some universities charge separate fees for the degree and the transcript.
3. Actionable Steps to Take Now
If you want to speed up the process, follow these steps:
Open a Technical Support Ticket: Log into your Mosadaqa portal. Open a ticket and clearly state: "Dear Support, My university replied to the inquiry on [date] at [time]. I have attached the proof of their email reply. Please update my status to Final Approval."
Mention the Specifics: In your ticket, include the date and the exact timestamp of the university's reply. This helps the auditor find the email in their crowded inbox.
Verify the "Regular Student" Letter: Ensure you uploaded a Bonafide/Regular Student Letter. Without this, the auditor might hold the file even if the university has replied.
4. How Long Will It Really Take?
While some get lucky in a few weeks, others have reported that it can take over 2 months and 10 days to fully complete the cycle if there are backlogs or minor data discrepancies.
Summary Checklist
Get Proof: Ask your university for a screenshot of the sent email.
Check Fees: Confirm with the university's accounts office that no "Verification Fee" is pending.
Ticket it: Send the proof to Mosadaqa support immediately.
Be Patient: If no issues are found, your status should move to "Final Approval" within the next week.
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