My Mosadaqa Status is "Awaiting Response": A Practical Guide to Moving Forward
If your Mosadaqa application has been sitting on "Awaiting a Response from the Educational Institution" for more than a week, it is easy to feel frustrated. Usually, the portal has sent an email to your university, but the process has stalled on the university's end.
Here is how to troubleshoot the delay and get your verification approved.
1. The "Ghost Email" Syndrome
Most universities receive hundreds of emails daily. Your verification request might be sitting in a generic inbox, a spam folder, or assigned to a clerk who is waiting for "clearance" to reply.
The Action: Contact your university’s Controller of Examinations or the Student Affairs/Verification Department.
The Specifics: Ask them to search their inbox for an email from
no-reply@mosadaqa.saorinfo@mosadaqa.saorverify_pak@mosadaqa.saverify@mosadaqa.sa. Give them the exact date the portal says the contact was made.
2. The Verification Fee Hurdle
This is the most common reason for a delay. Even if you have paid the Mosadaqa fees on the portal, many universities require their own internal processing fee before they will click "Approve" on a digital request.
Check the Email: Read your Mosadaqa confirmation email carefully. If it mentions a specific amount (e.g., 500 PKR or a similar local currency fee) for the "Controller of Examination," this must be paid directly to the university.
The Receipt: Once paid, you usually don't need to upload this back to the portal. Instead, physically provide the receipt to the university's verification office. This acts as their green light to process your digital request.
3. The "Physical File" Requirement
In many regions, university departments will not respond to a digital email unless they have a physical record or "file" to match it against.
Send a Representative: If you aren't near the campus, have a friend or relative visit the office.
What to Bring: Provide them with copies of your degree, transcripts, CNIC/ID, and most importantly, your "Regular Student Letter" (Bonafide Certificate).
The Push: Often, the university will only click the digital "Verify" link once the clerk has your physical transcript in front of them to confirm the details.
Summary Checklist for a "Stuck" Application
| Step | Action |
| Verify Internal Fees | Ask the university if there is a separate "Verification Challan" required for Saudi Cultural Mission requests. |
| Confirm the Inbox | Ensure the university is checking the correct official email address registered with Mosadaqa. |
| Check Student Status | Make sure you have uploaded a Bonafide/Regular Student Letter to the portal; otherwise, the university may reject the "Regular Student" inquiry. |
| Open a Ticket | If the university confirms they never received the email after 10 days, use the "Technical Support" tab on the Mosadaqa portal to request a "Resend." |
Final Word
"Awaiting Response" means the ball is in your university's court. A quick visit to the Controller’s office or a phone call to the verification cell is usually all it takes to turn that "Awaiting" status into "Final Approval."
Is your status still not moving after following these steps?
You may need to verify if your university is officially registered on the Mosadaqa system or if there is a technical mismatch in your Registration Number.
Would you like a template for a formal email to send to your University’s Controller of Examinations to track this?
Below are two templates you can use: one for a formal email and one for a WhatsApp/Short Message if you are contacting a university clerk or a representative on the ground.
Option 1: Formal Email to the Controller of Examinations
Subject: Urgent: Degree Verification Request via Mosadaqa Portal – [Your Name] – [Registration/Roll Number]
Dear Controller of Examinations,
I hope this email finds you well.
I am writing to request your assistance regarding my degree verification for a Saudi Arabian visa, which is being processed through the Mosadaqa (Saudi Cultural Mission) portal.
According to the portal, a verification inquiry was sent to your office on [Insert Date, e.g., 12-04-2026]. However, the status remains "Awaiting Response."
My Details:
Full Name: [Your Name as per Degree]
Registration/Roll Number: [Your Number]
Degree Program: [e.g., Bachelor of Computer Science]
Year of Graduation: [Year]
Mosadaqa Request Number: [If available]
I have already settled the required university verification fees (Receipt attached). I kindly request your office to check the official inbox (including the spam/junk folder) for an email from no-reply@mosadaqa.sa or info@mosadaqa.sa or or verify_pak@mosadaqa.sa or verify@mosadaqa.sa regarding and provide the necessary confirmation via the link provided in that email.
Thank you for your time and support in helping me move forward with my professional journey.
Best regards,
[Your Name]
[Your Phone Number]
Option 2: Message for a Representative (Friend/Relative)
If you have someone visiting the campus for you, send them this summary so they can show it to the clerk at the window:
To: University Verification Cell
Request: Please process the Mosadaqa Digital Verification for [Your Name].
Status: "Awaiting Response from Educational Institution" since [Date].
Payment: Attached is the paid fee receipt of [Amount] for degree verification.
Action Needed: Please search the university's official email for a request from no-reply@mosadaqa.sa or verify_pak@mosadaqa.sa or verify@mosadaqa.sa regarding Reg # [Your Number] and click the "Verify" link.
Documents Attached: Copy of Degree, Transcript, and Bonafide Letter.
Key Tips for Success:
The Attachment: When sending the email, always attach a clear PDF scan of your degree and the paid fee receipt. It prevents the "we don't have your records" excuse.
The Follow-up: If you don’t get a reply within 48 hours, have your representative go to the office in person between 10:00 AM and 12:00 PM (usually the most productive hours for student windows).
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